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Return & Refund Policy

  • We have a simple return policy which entitles all our customers to return the product at the time of delivery or within a period of 2-3 hours therefrom.

  • It will avail only when there is any issue with quality or freshness of the product, dissatisfaction of the company service experienced by the customer.

  • It is ensured by our delivery or quality checking partner, they will reach you for the further process without any delay.

  • For the product quality related matters, we will take returned product and issue an another set product that you need with same quantity.

  • If the customer is not willing to accept the product again, the refund will be provided to the mode of payment that the customer used to.

  • There is also a coupon code will be provided for the customer as a compensation from our side for the inconvenience caused by us.

  • Company reserves the right to decide upon the return policy and can withdraw/modify the policy at any time without any prior notice.

  • Any misuse of the return & refund policy will not be entertained and suitable action will be taken thereupon.

General Conditions

  • If you got any of the ordered product without cleaning & cutting you will get an 100% refund for that product. (its only be available when you proved that the fish is not cleaned through a video or a photo that clearly proving the issue.)

  • All our customers are valuable to us and we provide our atmost priority to them, if you have any other issues like mixing up of the product with any other products, etc..., you will get the compensations for any issues if you proved that to us.

  • Feel free to contact us through the contact us for any issues and suggestions, have a great meals.

  • Any offers the people use to purchase from is cannot be combined with any other offers.

Frequently Asked Questions? (FAQ)

  • Do the bezgoFresh have their own stores?

we don't have any own stores, we tie-up with the local butchers by ensuring their quality, price, and freshness of the fishes they provide.

  • How do you ensure the quality of the fish?

we ensure the quality of the through various quality checks like fog in the eyes, form of the fish, etc...

  • How do you maintain quality of the product throughout the process of delivery?

we implement the cold-chain, which have many process to ensure the quality in the whole delivery process like freezing,etc... (about cold-chain)

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